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Troubleshooting

Experiencing some issues with Spark Education AI?

Check out the videos below on how to solve some common issues.

There is no 'Submit' button

00:27

There is no 'Submit' button

When you reach the end of your five assessment questions, the 'Submit' button may be missing.

Invalid Request Message

00:23

Invalid Request Message

If you receive a message that says 'Invalid Request', here is what to do.

My Coins Are Not Updating

00:25

My Coins Are Not Updating

If your coins are not being added to your wallet after each completed assignment, it likely means you have not connected your avatar.

Is Your Problem Not Listed?

Fill out your name and email and our support team will endeavour to respond to your query within 24-48 hours.

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